do not refund for “Change of Mind” returns, so please choose carefully. However, if you wish to return an item we will issue a credit note for our store, valid for 12 months.

Defective items

All products purchased from our website are checked for defects and quality before shipment. If your items does have a defect please contact us at returns (at) and we will either issue a refund or exchange the item. Please note that postage costs are non-refundable.

Defective items must be returned to within (14) fourteen days of the purchase date to be eligible for replacement or refund. Items will be replaced with the same item originally purchased (if available), another item of the customers choice to the same value, or a refund will be given.

Cost of Returns

Any costs associated with returning an item, whether it is an exchange or a defective item, is the sole responsibility of the customer.


All advertised “Specials” listed in the Monthly Specials section of this store, cannot be returned unless the item is faulty or defective, so please choose carefully.

How to return your item

  • Complete the contact us page and direct your enquiry to our Returns Department. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RA Number). The RA Number will be emailed to your registered email address along with our postal address.
  • Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.
  • As soon as the return has been received, it will be inspected, and a replacement product will be posted to you, or a credit note will be issued, providing that the item was received by as described in the Return Authorisation.


  • The return must be received by within (14) fourteen days of the RA number being issued.
  • Replacement product will only be shipped after the returned or faulty item has been received and inspected by
  • All returns must have an RA number.
  • Any item that is returned to without an RA number will be returned to the sender.
  • If you feel that your return falls outside of our policy, then you will need to contact us.

Health Food Maitland PO Box ### Centenary Heights Qld ###

Payment Options

We accept

  • Paypal
  • Mastercard
  • Visa
  • Internet Banking
  • ZipPay

These payment options will show in the check out when placing order

Health Food Maitland has a few basic principles that we stand for, we like to keep it simple and transparent. We are very focused on contributing not exploiting – Wherever possible we favor Fair Trade supplies and want to be able to help our fellow humans in achieving what they want from life.
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